Order Acceptance
All orders are subject to approval at our headquarters in Phoenix, AZ. Our sales associates are ready to take your order Monday – Friday, 9 AM to 5 PM MST. We will do our best to give customers an anticipated delivery date based on product availability and suppliers’ estimations (for backordered or drop-shipped items). These estimations are subject to change.
The Customer is fully accountable for all purchases made on your account. Any unauthorized purchases are entirely your responsibility.
Credit and Charge Card Policy
Visa, Mastercard, Discover and American Express orders are accepted. Please supply your account number, full name as it appears on your card, expiration date, CSC/CVC (card security code) and complete billing and shipping address information. Handling and/or shipping charges will be added to the invoice. All credit card purchases are subject to verification of cardholder information including billing and shipping address prior to shipment.
All international credit cards are subject to advanced verification (billing name/address and shipping address if different from billing) to complete the sale. This may delay the shipment of your order as some countries or regions have strict laws prohibiting personal information requests. Some international banks do not allow verification of your credit card or financial information. Redleaves Group will attempt to validate your information but may have to decline a sale if this necessary information is not made available to us. We reserve the right to refuse or cancel orders that cannot be validated. A customer service representative will contact you with further information or make alternative arrangements.
Instant Online Payments
Instant online payments such as PayPal are accepted and supported by Redleaves Group. If you do not see your preferred instant payment channel, please contact us to inquire if we are able to process your order via that payment channel.
International Orders
Redleaves Group is not responsible for, nor can give any specific information on import fees, duty, procedures or taxes you must pay when your merchandise arrives. Certain freight carriers have set clearing houses that may incur separate transit charges. If a shipment is refused by you (the Customer), you are responsible for all outbound and return freight charges as well as any penalties up and above the agreed transaction.
We advise you contact your local government customs or import office for information regarding imported merchandise and all steps necessary to receive goods purchased from the United States of America.
Redleaves Group will provide all necessary export paperwork to ship your merchandise in a timely fashion. We are required to tag all packages with the exact value of merchandise. All international orders may require extra time for processing. We cannot guarantee time sensitive deliveries.
Sales Tax
Sales Tax is only charged for orders purchased within and/or shipped to Arizona. If tax exempt, please contact us to send a copy of the exemption certificate with your order.
Substitutions
We reserve the right to substitute items of comparable function and quality in cases where the manufacturer has discontinued or has difficulty in delivering a specified item. If there is a substitution for one or all of your ordered items, we will alert you prior to shipping so that you have the opportunity to cancel your order.
Prices
Prices for all items are subject to change without notice and may be influenced by supplier pricing, parts availability and/or other unforeseen circumstances. Orders will be invoiced at pricing prevailing at the time an order is placed and confirmed via our website, or at the time an order is invoiced. Prices are not guaranteed.
Item Availability
General availability and special pricing for New/Unused, Closeout, B-Stock or Pre-owned/Used items is valid solely for In Stock items only. Quantities may be limited. While we endeavor to keep inventory information on our website and other sales channels current and accurate, we cannot guarantee an item will be in stock at the time of your order. If your ordered item is out of stock, or if a delay in processing your order is expected for any reason, we will promptly contact you to discuss your options. Please contact us if you wish to confirm availability.
Order Cancellation Policy
There is no cancellation fee for orders placed for in-stock items as long as the cancellation request is received, confirmed and approved prior to order shipment. If you are unable to cancel your order from your account on our website, please contact us as soon as possible to process your order cancellation request. Once the order has been delivered to the shipping carrier we will be unable to cancel your order (see the Returns section).
Custom Items Policy
“Custom Items” are any items not normally available on our website either tailored to meet your custom specifications and/or requiring special ordering, parts, handling, labor or freight. We are happy to discuss requests for Custom Items via the Contact page or by phone. Orders for custom items (such as custom specification cables) are processed and manufactured in the order they are received. Need-by dates for any Custom Item must be indicated no later than the time of placing an order. Delivery by the need-by date must be confirmed and approved by one of our customer service representatives. If applicable, please indicate the need-by date when contacting us regarding your Custom Item request.
All transactions for Custom Items are subject to a 35% cancellation fee once the order is confirmed and in process. Custom Items are not returnable or refundable unless defective in material and/or workmanship. Please see the Limited Warrantee and Liability section for more information.
Shipping Policy
Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. Feel free to contact us if you have any special delivery needs, requests or questions.
We cannot not guarantee same day shipping. Shipping time is based on incoming order volume and carrier pickup times.
We always endeavor to ship your order the same day as time allows and depending on when the order is placed. Please contact us with specific need-by dates or delivery times to ensure packages arrive within your scheduled needs. While we will do what we can to assist our customers, we are not responsible for a shipping carrier that does not meet its promised delivery window once a package is in transit.
All orders are shipped FOB from our ship point (typically Phoenix, AZ 85022) unless items are shipped directly to you from the manufacturer (Drop-Shipment).
All orders under $500 are shipped NO SIGNATURE REQUIRED unless the recipient requests signature service. Additional charges will apply for Signature Required service.
Orders are shipped by standard UPS, FedEx, USPS, DHL or the most reliable and economical carrier serving your area unless you request an expedited service. Shipping charges will be prepaid and added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations, shipping charges may follow on a separate invoice.
Shipping UPS and FedEx are based on BUSINESS DAY DELIVERIES ONLY. Weekends are not counted as delivery days by FedEx and UPS through orders placed via professornigels.com. Please contact us if weekend delivery needs to be arranged.
International Shipping will be subject to Import Duties and Taxes upon arrival at the Customer’s (recipient’s) destination country. You, the Customer, are responsible for ALL duties/taxes and/or fees applied by UPS, FedEx, USPS, DHL or your local postal service upon import.
Shipping Quotes
Redleaves Group sales representatives make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost.
Dimensional Size
Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order.
Shipping Cutoff Times
If your order was received prior to 2:00pm M-F MST and is shipping UPS or FedEx, it will be scheduled to ship the same day if it is either 100% complete or you’ve requested a partial shipment.
USPS orders may not ship same day as USPS pick-up times are not consistent and are often early in the day, causing USPS orders to ship the next business day.
DHL International orders may take additional time to process, and may take 2-3 business days once the order is complete, packaged and ready to ship.
Please note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Please contact us if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail your shipment tracking information.
Shipping Service Levels
Shipping descriptions like “Next Day”, “2-Day”, etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska, Hawaii, Puerto Rico, APO/FPO and international addresses may take longer.
Return Policy
Merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 14 business days of receipt without a restocking charge. After 14 business days, items returned within 30 calendar days from date of receipt are subject to a 25% inspection and restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Redleaves Group, LLC).
Shipping and handling charges incurred by any returned item are not refundable. You (the Customer) are responsible for all return packaging and shipping costs (except in-warranty defective merchandise or merchandise shipped in error by Redleaves Group, LLC).
All returned merchandise must be in resellable (brand new) condition and include all original, undamaged blank documentation, manuals, warranty cards, accessories, or other items. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.
All returned merchandise must be repackaged as “a box within a box” within an appropriately prepared, durable shipping box or container. Do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes are frequently marred and damaged in-transit during shipping, which will degrade the condition of the box, potentially damage the contents and compromise the ability to restock the item. If you do not have the appropriate materials or experience preparing items for shipping, please take your item(s) to a store such as FedEx Office or the UPS Store for assistance with packaging.
Please Note: The following items are not returnable unless shipped in error or defective.
- Non-stock/special order items or custom items are non-cancelable or returnable
- Bulk Material that has been cut from a master roll/spool, such as bulk cable, shrink tubing, and sleeving
- Items that are over 30 calendar days from date of acceptance/delivery.
- Items not in undamaged, original packaging (sealed original factory product boxes or other packaging)
- Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to Redleaves Group, LLC’s restocking fees
All returns may be subject to an inspection and restocking charge or declined return pending condition upon our receipt (except for in-warranty defective merchandise or merchandise shipped in error by Redleaves Group, LLC).
Redleaves Group, LLC will make every attempt to assist you if a product you’ve purchased from us has failed or needs repair. We are also happy to assist with repairing or recycling other cables you own! Do not throw them away, put them back in service. Contact us for details. We do not provide emergency loaner or replacement items at no charge.
Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return and or the eligibility of an item you wish to return, feel free to contact us.
Damaged Merchandise Policy
When packing your order, every effort is made to prevent damage to your ordered items while in-transit. Claims for damaged items must be made with the carrier within two business days of receipt of merchandise. In the event damaged merchandise is received, retain the original shipping carton (box and/or other packaging) as proof and take the following steps:
United Parcel Service (UPS – 800-742-5877) Contact your local UPS office for an inspection report. Do not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
Federal Express (FedEx – 800-463-3339) Contact your local FedEx office for an inspection report. Do not return the merchandise yourself. Follow the instructions of your FedEx representative. Keep a record of the name and extension of the representative.
United States Postal Service (USPS) If merchandise is damaged, take the package to your local post office and file a damage claim. The post office will investigate the claim and make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
Lost Merchandise Policy
If you chose SIGNATURE REQUIRED at checkout and your item was delivered without a signature, merchandise will be replaced after a claim is filed.
If you chose NO SIGNATURE REQUIRED and the item was delivered but not accounted for, you will be responsible for replacement cost of your items.
Claims and Shortages
Claims for shortages/missing items must be made to Redleaves Group, LLC within 2 business days of receipt of shipment. Claims for non-delivery must be made within 10 business days from date of invoice in order for us to properly assist you in your claim against the carrier.
Partial Shipments and Backorders
Every effort is made to ship orders fast and complete. We will ship partial orders and backorder where we deem appropriate unless otherwise instructed. Backordered items will be automatically shipped and invoiced when they become available. Partial shipments are due for payment within 20 days of invoice date. Some drop shipments and large production orders may require extra time for delivery (please allow 4-6 weeks). If you cannot accept partials, please indicate in writing on your purchase order.
Limited Warranty and Liability
Products sold by Professornigels.com/Redleaves Group, LLC are warranted to the original purchaser for normal application for a period of 90 days from the date of purchase unless otherwise specified by the manufacturer of a product. If the product is defective in material or workmanship or fails to operate for its intended purpose as described during the warranty period, it will be repaired or replaced when returned to Redleaves Group, LLC. There are no other express or implied warranties except as set forth herein. Redleaves Group, LLC shall have no liability or warranty covering you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use or inability to use the products, and in all cases our liability is limited to strictly to replacement, repair or the value of the product purchased. Redleaves Group, LLC is not responsible for typographical or photographical errors and reserves the right to make adjustments or corrections due to changes in the market or product discontinuations.
Errors and Omissions
Redleaves Group, LLC strives to provide accurate and complete information published on our web site. Unfortunately, it is possible some documents and graphics published on this website may contain technical inaccuracies or typographical errors. Redleaves Group, LLC makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as-is” without warranty of any kind.
If a product is listed at an incorrect price on the professornigels.com website, Redleaves Group, LLC shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Redleaves Group, LLC shall immediately issue a credit in the amount of the incorrect price.
Note: Redleaves Group, LLC does not guarantee prices listed on other web sites or price engines for Professor Nigel’s brand products or any other products we sell via the professornigels.com website.
Any other questions? Contact us!